FAQ

Everything you need to know before and after you order. From shipping and returns to sizing and care, this page is here to make things simple. Clear, straightforward, and designed to help you move with confidence. For additional questions, contact happiness@designberries.com.

SHIPPING & RETURNS

What is your shipping policy? We currently ship within the United States. Shipping rates are applied at checkout and may vary depending on the items in your order. Shipping rates may change from time to time.

How long does fulfillment take? All designberries products are made to order. Fulfillment usually takes 2–5 business days but may take up to 7 business days during peak seasons, holidays, or times of high demand.

How long does delivery take? Standard U.S. delivery typically takes 3–6 business days after fulfillment. Shipping times may be longer during peak seasons, holidays, or due to carrier delays. Delivery times are estimates and not guaranteed.

How do I track my package? You’ll receive a confirmation email once your order is placed, and a second email with tracking details once your order ships.

Why did I only receive part of my order? Some products may ship separately in multiple packages. Don’t worry, you’ll receive your full order.

What if my order arrives damaged, defective, misprinted, or incorrect? If your order arrives damaged, defective, misprinted, or incorrect, please contact us at happiness@designberries.com within 7 days of delivery with your order number and clear photos of the issue. We’ll review your case and determine the appropriate resolution, which may include a replacement or refund.

What if my package is lost or marked “delivered” but I didn’t receive it? Please check your tracking information and confirm the shipping address in your order confirmation. If your package is marked as delivered, please also check with neighbors and the carrier. If you still cannot locate your package, contact us and we’ll do our best to assist.

What if I enter the wrong shipping address? designberries is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please review your shipping information carefully before completing your order.

What is your return policy? Because each designberries item is made to order, purchases are final sale and we do not accept returns or exchanges for change of mind or incorrect size selection. Please review the product details and size guide before placing your order.

Do I need to return a damaged, defective, misprinted, or incorrect item? Please do not return an item unless instructed by designberries. We’ll review the issue first and provide next steps if necessary.

How long do refunds take? If a refund is approved, it will be issued to your original payment method. After your refund is issued, please allow 5–7 business days for your bank or payment provider to post the funds.

What if my refund is late or missing? If an approved refund does not appear after the expected processing time, please contact your bank or payment provider first. If you still need assistance, email us at happiness@designberries.com and we’ll help.

FAQ PAYMENTS & DISCOUNTS

What methods of payment do you accept? We accept major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club, as well as Shop Pay, Shop Pay Installments, Apple Pay, and Google Pay. Available payment options are displayed at checkout.

Will I be charged sales tax? Sales tax depends on your location and the items in your order. Final tax amounts are calculated at checkout.

Do you offer discounts? We regularly run special promotions. The best way to stay updated is to subscribe to our newsletter.

Do you have a new customer discount? Yes. Subscribe to our email newsletter and receive a 10% off code for your first full-priced order. Discount codes exclude sale items and collaborations. By subscribing, you agree to our Terms of Service and Privacy Policy. You’ll also receive marketing emails from us, and you can unsubscribe at any time.

Do you offer price adjustments if items go on sale after I order? We’re unable to offer price adjustments at this time. To make sure you don’t miss future promotions, we recommend subscribing to our newsletter.

FAQ GIFT CARDS

Can I purchase a gift card? We offer e-gift cards sent by email after purchase, along with a gift card code you can forward to the recipient. Gift cards are available in preset amounts, charged at checkout like any other order, are final sale and non-refundable, and cannot be used to purchase other gift cards.

How do I redeem a gift card? Enter your gift card code in the appropriate field at checkout.

Can I check my gift card balance? Yes. You can check your current balance on the gift card page linked from your gift card email.

What if I lost my gift card? Contact us at happiness@designberries.com and we can resend the gift card to the original customer email.

Can I use multiple gift cards on one order? Yes, you can apply more than one gift card to a single order.

Can I use a gift card with a discount code? Yes, gift cards can be used along with discount codes.

Can refunds be applied to gift cards? Yes. If you paid with a gift card, eligible refunds can be applied back to the gift card.

FAQ SIZING & EXCHANGES

What size should I buy? Please refer to the size guide in the product description for measurements and fit information.

Can I exchange for a different size or color? We do not offer exchanges. Please review the size guide in the product description before placing your order.

FAQ PRODUCT PHOTOS & MODELS

How are your product images created? Every product shown is based on the actual designberries product, while some lifestyle images feature digital models created with AI. We use these to bring extra creative vibes to our stories. Sizing and fit information always comes from real garments, so you’ll know what to expect when you order.

FAQ FABRIC CARE

How do I care for my designberries T-shirts? To help your T-shirts and graphics look their best for longer, wash inside out in cold water with similar colors. A delicate cycle is recommended. Lay flat to dry to help maintain shape, store folded instead of hung, and avoid surfaces that may snag the fabric.

FAQ CUSTOMER SUPPORT

How can I contact customer support? For support, contact happiness@designberries.com. Response time is typically within 48 hours.