FREQUENTLY ASKED QUESTIONS (FAQ)

We’ve collected answers to the most common questions about shopping with Designberries. From shipping and returns to payments, sizing, and product care, this page is here to make finding answers quick and easy. If you don’t see your question covered, please reach out to us at happiness@designberries.com — we’re always happy to help.

FAQ – SHIPPING & RETURNS

What is your shipping policy?

We ship orders using carrier-calculated rates. Shipping costs depend on your location, the number of items, and the total weight of your package. The rate shown at checkout is always the final cost.

Do you ship internationally?

Yes, we offer international shipping to most countries. Rates are calculated at checkout, and you’ll see the full cost before completing your order. Please note: duties, taxes, or customs fees may apply depending on your country (see below). All international orders are charged in USD.

Do I need to pay duties or taxes?

For some international orders, duties and taxes are calculated and shown at checkout — if so, you’ll pay them upfront, so there won’t be any extra charges when your order arrives. If they aren’t shown at checkout, your country may still require you to pay duties or taxes upon delivery. These charges are set by your local customs authority and are outside our control.

Do you ship everywhere?

Yes, we ship internationally — but not everywhere. We currently deliver to most of Europe, Canada, Australia, New Zealand, Japan, Hong Kong SAR, Singapore, and the United Arab Emirates.

We do not ship to Brazil, Russia, Belarus, Cuba, Iran, Syria, North Korea, Gaza, certain regions of Ukraine, and other restricted locations due to carrier or customs regulations.

In which currency will I be charged?

All international orders are processed in USD. If your bank uses another currency, conversion fees or exchange rate adjustments may apply. Please check with your bank or payment provider for details.

How long does fulfillment take?

All Designberries products are made to order. Fulfillment usually takes 2–5 business days (up to 7 days during peak seasons or holidays). Once fulfilled, your order ships according to the delivery estimates below.

How long does delivery take?

After fulfillment, typical delivery times are:

USA: 3–6 business days
Europe: 6–10 business days
Australia & New Zealand: 7–15 business days
Japan: 5–10 business days
Other regions: 10–25 business days

Delivery times are estimates and may be affected by customs or carrier delays.

Do you ship on holidays?

We don’t ship on Memorial Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, or New Year’s Day.
Orders placed during these holidays will be processed on the next business day and shipped as soon as they’re ready.

How do I track my package?

You’ll receive a confirmation email once your order is placed, and a second email with tracking details once your order ships.

Why did I only receive part of my order?

Some products may ship separately in multiple packages. Don’t worry — you’ll get everything.

What if my order arrives damaged, defective, or incorrect?

Please email us at happiness@designberries.com within 7 days of receiving your order. Include:

A short description of the issue
A clear photo of the item

We’ll review quickly and arrange a replacement, refund, or another suitable solution. Please note we’re unable to process claims submitted after this 7-day window.

What happens if my package is marked “delivered” but I didn’t receive it?

Check your confirmation email to confirm the shipping address and ask neighbors if they received it by mistake. If your package doesn’t arrive within 3 business days, please contact the carrier to file a claim.
Note: Designberries is not responsible for lost or stolen packages once marked delivered.

What happens if I don’t collect my package?

If a package is returned due to an incorrect address or being uncollected, you may be charged for return shipping and administrative costs.

What is your return policy?

You have 30 days from delivery to request a return. Items must be:

Unworn, unwashed, and in original packaging
Not marked as final sale
Not gift cards or promotional items

How do I start a return?

Email us at happiness@designberries.com with your order number, item(s), and reason.
Once approved, we’ll send you a prepaid return label.
Attach the label and drop your package off with the listed carrier.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer. The cost of the prepaid label will be deducted from your refund. Original shipping fees are non-refundable.

How long do refunds take?

Returns are processed within 14 business days after we receive your package. Refunds are issued to your original payment method. Please allow an additional 5–7 business days for your bank to post the funds.

What if my refund is late or missing?

First, check with your bank as processing can take up to 4–6 extra business days. If you still don’t see your refund, contact us at happiness@designberries.com and we’ll help.

Can I return an international order?

We are unable to accept returns or exchanges on international orders. However, if your order arrives damaged, defective, or incorrect, please contact us at happiness@designberries.com with photos of the issue within 14 days of delivery. We’ll arrange a replacement or refund as appropriate. Please note that issues caused by wear, misuse, or alterations are not covered.

FAQ – PAYMENTS & DISCOUNTS

What methods of payment do you accept?

We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders.

Will I be charged sales tax?

Sales tax depends on your location and the items in your order. All tax estimates are displayed at checkout.

Do you offer discounts?

Yes! We regularly run special promotions. The best way to stay updated is to subscribe to our newsletter at the bottom of the page.

Do you have a new customer discount?

Yes. Subscribe to our email newsletter and receive a 10% off code for your first full-priced order. Discount codes exclude sale items and collaborations.
By subscribing, you agree to our Terms of Use, Sale, and Privacy Policy. You’ll also receive marketing emails from us (you can opt out anytime).

Do you offer price adjustments if items go on sale after I order?

Sorry, we’re unable to offer price adjustments at this time. To make sure you don’t miss future promotions, we recommend subscribing to our newsletter.

FAQ – GIFT CARDS

Can I purchase a gift card?

Yes! We offer e-gift cards, sent by email after purchase. You’ll receive a voucher code to forward to the recipient.

Available in preset dollar amounts
Charged at checkout like any other order
Final sale and non-refundable
Cannot be used to buy other gift cards

How do I redeem a gift card?

Enter your voucher code in the “Gift Card” field on the payment page at checkout.

Can I check my gift card balance?

Balances cannot be checked online, but we’re happy to do it for you. Please email us at happiness@designberries.com.

What if I lost my gift card?

Click “Resend gift cards” in your order confirmation email (available only after fulfillment). If you still don’t have it, contact us at happiness@designberries.com.

Can I return an international gift order?

At this time, international gift orders cannot be exchanged. If items are returned, any credit is issued to the original purchaser.

Can I use multiple gift cards on one order?

Yes! You can apply more than one gift card at checkout.

Can I use a gift card with a discount code?

Yes. Gift cards are treated as a payment method and can be used along with discount codes.

Can refunds be applied to gift cards?

Yes. If you paid with a gift card, refunds will be credited back to the same card.

FAQ – SIZING & EXCHANGES

What size should I buy?

Check the size guides located under each product’s size options. Still unsure? Email us — we’ll ask about your usual size and how you like to wear your tees to help suggest the best fit.

Can I exchange for a different size or color?

We don’t process direct exchanges. The fastest way to get the right size or color is to place a new order and return the original. Refunds are issued once we receive your return (see our return policy).

FAQ – PRODUCT PHOTOS & MODELS

Are all your product photos real?

Every product you see is 100% real, but some lifestyle images feature digital models created with AI. We use these to bring extra creative vibes to our stories. Rest assured, sizing and fit notes always come from real garments, so what you order is exactly what you’ll get.

FAQ – CUSTOMER SUPPORT

How can I contact customer support?

We’re here to help! You can reach us anytime at happiness@designberries.com. Our Care team is available Monday–Friday, 9am–5pm EST (excluding holidays) and typically responds within 48 hours.

FAQ – FABRIC CARE

How do I care for my Designberries tees?

To keep your pieces looking their best:

Machine Wash Cold: with similar fabrics and colors
Wash Delicates: use delicate cycle, cold water, low spin
Lay Flat to Dry: to maintain shape
Keep the Shape: wash inside out, store folded instead of hung, and avoid surfaces that snag