Shipping & Returns
See how shipping and returns work at designberries, including delivery, international orders, return eligibility, refunds, and what to expect along the way.
SHIPPING
What is your shipping policy?
We currently ship within the United States. Shipping rates are applied at checkout and may vary depending on the items in your order. Shipping rates may change from time to time.
How long does fulfillment take?
All designberries products are made to order. Each item is prepared specifically for your order before it ships. Most orders are fulfilled within 2 to 5 business days, but during peak seasons, holidays, or times of high demand, fulfillment may take up to 7 business days.
When will I get my order?
Once your order has been fulfilled, you’ll receive an email notification with tracking details. Standard U.S. delivery typically takes 3–6 business days after fulfillment. Shipping times may be longer during peak seasons, holidays, or due to carrier delays. Delivery times are estimates and not guaranteed.
What if my order is lost or arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us at happiness@designberries.com within 7 days of delivery with your order number and photos of the issue. If your package is marked as delivered but you have not received it, please check with your carrier or neighbors first. If you still cannot locate your package, contact us and we’ll do our best to assist.
Please ensure your shipping address is correct
Please make sure your shipping address is accurate at checkout. designberries is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
RETURNS & REFUNDS
What is your return policy?
We’re confident you’ll love your designberries order, but if not, eligible items may be returned within 30 days of delivery.
What items are eligible for return?
Items must be unworn, unwashed, and in their original packaging. Items marked as final sale cannot be returned. Gift cards and promotional items are not eligible for return.
How do I start a return?
Email us at happiness@designberries.com with your order number, the item or items you’d like to return, and the reason for your return. Once approved, we’ll send you a prepaid return shipping label. Print the label, attach it to your package, and drop it off with the listed carrier.
Do you offer free returns?
Return shipping costs are covered by the customer. The cost of the prepaid return label will be deducted from your refund. Original shipping fees are non-refundable.
Do you offer exchanges?
We do not currently offer exchanges. If you need a different size or item, we recommend placing a new order and returning the original item.
How soon will I get my refund?
Returns are typically processed within 14 business days after we receive your package. Once your items have passed inspection, we’ll issue your refund to the original method of payment and notify you by email. After your refund is issued, please allow 5–7 business days for your bank to post the funds.
What should I do if my refund is late or missing?
Please allow an additional 4–6 business days for your bank to process the funds. If your refund still does not appear, contact your bank first. If you’ve done this and still haven’t received your refund, email us at happiness@designberries.com and we’ll help.