Shipping & Returns
WHAT IS YOUR SHIPPING POLICY? We are able to provide all of our shoppers with our flat rate shipping that are calculated during checkout and are based on a number of factors; the destination (country), the number of items you have purchased, and the total weight of your parcel. Please note that all prices and shipment costs may change from time to time without prior notice. The applicable price in respect of a specific purchase is the price presented on the site upon completion of the purchase. The table below gives shipping rates and shipping regions at once.
Region: USA - Single Product: $3.99 - Additional Products: +$2.00
DO YOU SHIP INTERNATIONALLY? Yes, we do. We are able to provide all of our international shoppers with our standard shipping rates that are calculated during checkout and are based on a number of factors; the destination (country), the number of items you have purchased, and the total weight of your parcel. The table below gives estimated shipping rates and shipping regions at once.
Region: Europe - Single Product: $4.59 - Additional Product: +$1.45
Region: UK - Single Product: $4.39 - Additional Product: +$1.50
Region: EFTA States - Single Product: $9.99 - Additional Product: +$1.10
Region: Canada - Single Product: $6.29 - Additional Product: +$1.60
Region: Australia - New Zealand - Single Product: $7.19 - Additional Product: +$1.30
Region: Japan - Single Product: $4.39 - Additional Product: +$1.50
Region: Brazil - Single Product: $4.49 - Additional Product: +$2.50
Region: Worldwide - Single Product: $11.99 - Additional Product: +$6.00
Import duties and taxes may apply upon receipt of orders shipped outside of the US. Such duties and taxes are beyond our control as they are set by the customs authority of your destination country and depend on a number of factors such as country of origin of the purchased product, local VAT (Value Added Tax) rates, and local import taxes.
Please be aware that any local import duty, taxes, or customs clearance are not included in our prices and must be paid for by you. When you place an international order, you agree to pay any applicable fees levied by your destination country. Contact your local customs office for additional information regarding duty and tax fees and guidelines.
WHEN WILL I GET MY ORDER? We strive to ship orders within 3-7 business days of when they are placed. Once your order is fulfilled, you will receive an email notification with your tracking information. Please keep in mind that our facilities are closed on the weekends, so orders placed after business hours on Friday and throughout the weekend will be shipped in the order, they were received starting on Monday at the beginning of our business day.
The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Please note it may be longer at peak times or areas impacted by COVID restrictions. While we do our best efforts to deliver your purchase within the estimated timeframe, dispatch and delivery times are based on estimation only and are not guaranteed. Designberries is not responsible for any delays caused by matters, not under its full direct control, including without limitation due to destination customs clearance processes, delays caused by the shipping company, etc.
Holidays: We have seen frequent shipping carrier delays after packages leave our warehouse. If you experience any delays with tracking and receiving your order beyond 20-24 business days (for US Orders), please feel free to reach out to us at firstname.lastname@example.org. We are here to help!
Holiday Shipping: Designberries will be closed on Independence Day, Labor Day, Juneteenth, Memorial Day, MLK Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year’s Day. Orders will not be shipped out during these days.
IS DESIGNBERRIES AVAILABLE IN ALL COUNTRIES? We are unable to ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we are unable to ship to the following destinations: Crimea, Luhansk and Donetsk regions in Ukraine, Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea, Venezuela
WILL I BE CHARGED DUTIES AND TAXES? Import duties and taxes may apply upon receipt of orders shipped outside of the US. Such duties and taxes are beyond our control as they are set by the customs authority of your destination country and depend on a number of factors such as country of origin of the purchased product, local VAT (Value Added Tax) rates, and local import taxes. Please be aware that any local import duty, taxes, or customs clearance are not included in our prices and must be paid for by you. When you place an international order, you agree to pay any applicable fees levied by your destination country. Please contact your local customs office for additional information regarding duty and tax fees and guidelines.
WHEN WILL MY INTERNATIONAL ORDER BE CHARGED? Your credit card will be charged when you place the order.
IN WHICH CURRENCY WILL MY INTERNATIONAL ORDER BE CHARGED? You will be charged the value of the order in the currency of the country/region you selected. If you charged your order to a credit card or account in a different market from the shipping country/region, or if your credit card is tied to another currency, additional bank fees may apply. Please contact your bank for more information. Designberries cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies, we offer to other currencies.
WHAT DO I DO IF THE ITEM(S) IN MY ORDER ARRIVE DAMAGED OR DEFECTIVE? Designberries stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, or if you receive the wrong item, please contact us immediately at email@example.com, please state the nature of the problem and enclose a photo of the faulty item. Claims for returns and refunds must be made within 14 days after you received your order and subject to the return policy, otherwise such claim is permanently barred. We highly suggest that you keep your email with order confirmation.
WHAT IS YOUR RETURN POLICY? We are confident that you will love our products, but every once in a while, the color or fit may not be what you expected. We get that. If you would like to return your items for any reason, you may do so for refund within 14 days of when your order was received.
To be eligible for a return; (1) Merchandise must not be worn, washed, dyed, and/or altered and must be in the same condition that you received it. (2) Merchandise must be returned in its original packaging. (3) Merchandise that are not marked as final sale.
We made it simple for you to initiate a return.
Step 1: Contact us at firstname.lastname@example.org to start the return process. Or you can simply fill out the form in the contact page. Please include your order number and shipping zip code and the reason of return. You will find your order number on your order confirmation email.
Step 2: Get an email confirmation and a prepaid label. Once your return has been authorized, you will receive simple step-by-step instructions and a prepaid label via email.
Step 3: Send it back to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned. Please allow 5-10 business days for refunds to be received to your original form of payment once processed.
Merchandise that appears to be worn and/or washed and not in its original condition is not qualified for a return and refund. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns- i.e., gift cards, gifts with purchase.
The cost of the return shipping label is deducted from your refund back to your credit card. Please note that the shipping costs paid at the time of the order are non-refundable.
WHAT IS THE RETURN POLICY ON INTERNATIONAL ORDERS? In order to serve you most efficiently, we are unable to offer returns and exchanges on international orders. However, if there is something wrong with your order, please let us know by contacting us at email@example.com We are here to help!
DO YOU OFFER FREE RETURNS? The cost of the return shipping label is deducted from your refund back to your credit card.
HOW SOON WILL I GET MY REFUND? Returns are typically processed within 14 business days upon receipt of the package. Once your items have undergone and passed inspection, we will issue your refund to the original method of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 5-7 business days for those funds to be posted to your account.
WHAT SHOULD I DO FOR THE LATE OR MISSING REFUNDS? Please allow 4-6 additional business days for those funds to be posted to your account. Contact your bank if your refund does not appear after it has been issued by us. If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.