FREQUENTLY ASKED QUESTIONS
HELLO. We might have already read your mind. We got answers for you.
WHAT IS YOUR SHIPPING POLICY? We are able to provide all of our shoppers with our standard shipping rates that are calculated during checkout and are based on a number of factors; the destination (country), the number of items you have purchased, and the total weight of your parcel. Please note that all prices and shipment costs may change from time to time without prior notice. The applicable price in respect of a specific purchase is the price presented on the site upon completion of the purchase. The table below gives shipping rates and shipping regions at once.
Region: USA - Single Product: $3.99 - Additional Products: +$2.00
DO YOU SHIP INTERNATIONALLY? Yes, we do. We are able to provide all of our international shoppers with our standard shipping rates that are calculated during checkout and are based on a number of factors; the destination (country), the number of items you have purchased, and the total weight of your parcel. The table below gives estimated shipping rates and shipping regions at once.
Region: Europe - Single Product: $4.59 - Additional Product: +$1.45
Region: UK - Single Product: $4.39 - Additional Product: +$1.50
Region: EFTA States - Single Product: $9.99 - Additional Product: +$1.10
Region: Canada - Single Product: $6.29 - Additional Product: +$1.60
Region: Australia - New Zealand - Single Product: $7.19 - Additional Product: +$1.30
Region: Japan - Single Product: $4.39 - Additional Product: +$1.50
Region: Brazil - Single Product: $4.49 - Additional Product: +$2.50
Region: Worldwide - Single Product: $11.99 - Additional Product: +$6.00
Import duties and taxes may apply upon receipt of orders shipped outside of the US. Such duties and taxes are beyond our control as they are set by the customs authority of your destination country and depend on a number of factors such as country of origin of the purchased product, local VAT (Value Added Tax) rates, and local import taxes.
Please be aware that any local import duty, taxes, or customs clearance are not included in our prices and must be paid for by you. When you place an international order, you agree to pay any applicable fees levied by your destination country. Contact your local customs office for additional information regarding duty and tax fees and guidelines.
WHEN WILL I GET MY ORDER? We strive to ship orders within 3-7 business days of when they are placed. Once your order is fulfilled, you will receive an email notification with your tracking information. Please keep in mind that our facilities are closed on the weekends, so orders placed after business hours on Friday and throughout the weekend will be shipped in the order, they were received starting on Monday at the beginning of our business day.
The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Please note it may be longer at peak times or areas impacted by COVID restrictions. While we do our best efforts to deliver your purchase within the estimated timeframe, dispatch and delivery times are based on estimation only and are not guaranteed. Designberries is not responsible for any delays caused by matters, not under its full direct control, including without limitation due to destination customs clearance processes, delays caused by the shipping company, etc.
COVID-19 & Holidays: We have seen frequent shipping carrier delays after packages leave our warehouse. If you experience any delays with tracking and receiving your order beyond 20-24 business days (for US Orders), please feel free to reach out to us at firstname.lastname@example.org. We are here to help!
Holiday Shipping: Designberries will be closed on Independence Day, Labor Day, Juneteenth, Memorial Day, MLK Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year’s Day. Orders will not be shipped out during these days.
IS DESIGNBERRIES AVAILABLE IN ALL COUNTRIES? We are unable to ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we are unable to ship to the following destinations: Crimea, Luhansk and Donetsk regions in Ukraine, Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria, North Korea, Venezuela
WILL I BE CHARGED DUTIES AND TAXES? Import duties and taxes may apply upon receipt of orders shipped outside of the US. Such duties and taxes are beyond our control as they are set by the customs authority of your destination country and depend on a number of factors such as country of origin of the purchased product, local VAT (Value Added Tax) rates, and local import taxes. Please be aware that any local import duty, taxes, or customs clearance are not included in our prices and must be paid for by you. When you place an international order, you agree to pay any applicable fees levied by your destination country. Please contact your local customs office for additional information regarding duty and tax fees and guidelines.
CAN I PLACE AN ORDER OVER THE PHONE? Orders can only be placed online exclusively from our website, https://designberries.com/
WHEN WILL MY INTERNATIONAL ORDER BE CHARGED? Your credit card will be charged when you place the order.
IN WHICH CURRENCY WILL MY INTERNATIONAL ORDER BE CHARGED? You will be charged the value of the order in the currency of the country/region you selected. If you charged your order to a credit card or account in a different market from the shipping country/region, or if your credit card is tied to another currency, additional bank fees may apply. Please contact your bank for more information. Designberries cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies, we offer to other currencies.
WHAT DO I DO IF THE ITEM(S) IN MY ORDER ARRIVE DAMAGED OR DEFECTIVE? Designberries stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, or if you receive the wrong item, please contact us immediately at email@example.com, please state the nature of the problem and enclose a photo of the faulty item. Claims for returns and refunds must be made within 14 days after you received your order and subject to the return policy, otherwise such claim is permanently barred. We highly suggest that you keep your email with order confirmation.
WHAT IS YOUR RETURN POLICY? We are confident that you will love our products, but every once in a while, the color or fit may not be what you expected. We get that. If you would like to return your items for any reason, you may do so for refund within 14 days of when your order was received.
To be eligible for a return; (1) Merchandise must not be worn, washed, dyed, and/or altered and must be in the same condition that you received it. (2) Merchandise must be returned in its original packaging. (3) Merchandise that are not marked as final sale.
We made it simple for you to initiate a return.
Step 1: Contact us at firstname.lastname@example.org to start the return process. Or you can simply fill out the form in the contact page. Please include your order number and shipping zip code and the reason of return. You will find your order number on your order confirmation email.
Step 2: Get an email confirmation and a prepaid label. Once your return has been authorized, you will receive simple step-by-step instructions and a prepaid label via email.
Step 3: Send it back to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned. Please allow 5-10 business days for refunds to be received to your original form of payment once processed.
Merchandise that appears to be worn and/or washed and not in its original condition is not qualified for a return and refund. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns- i.e., gift cards, gifts with purchase.
The cost of the return shipping label is deducted from your refund back to your credit card. Please note that the shipping costs paid at the time of the order are non-refundable.
WHAT IS THE RETURN POLICY ON INTERNATIONAL ORDERS? In order to serve you most efficiently, we are unable to offer returns and exchanges on international orders. However, if there is something wrong with your order, please let us know by contacting us at email@example.com We are here to help!
DO YOU OFFER FREE RETURNS? The cost of the return shipping label is deducted from your refund back to your credit card.
HOW SOON WILL I GET MY REFUND? Returns are typically processed within 14 business days upon receipt of the package. Once your items have undergone and passed inspection, we will issue your refund to the original method of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 5-7 business days for those funds to be posted to your account.
WHAT SHOULD I DO FOR THE LATE OR MISSING REFUNDS? Please allow 4-6 additional business days for those funds to be posted to your account. Contact your bank if your refund does not appear after it has been issued by us. If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
WHAT METHODS OF PAYMENT DO YOU ACCEPT? We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders.
WILL I BE CHARGED SALES TAX? Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be messaged at checkout.
DO YOU OFFER ANY DISCOUNTS FOR YOUR PRODUCTS? We are constantly running special sales and details. The best way to stay up to date on offers is to subscribe to our newsletter. To subscribe, just fill out the short form at the bottom of this page.
I PLACED AN ORDER EARLIER THIS WEEK, NOW MY ITEMS ARE ON SALE. DO YOU OFFER PRICE ADJUSTMENTS? Sorry! We are unable to offer price adjustments at this time.
CAN I PURCHASE A GIFT CARD? DO YOU OFFER GIFT CARDS? We sure do! Our gift cards come in the form of e-Gift cards which are sent via email to you. Gift cards are available for purchase in predetermined dollar amounts in our website. After checking out, you will get an email with the eGift card and voucher code. Please forward this email to the gift card recipient.
Your selected payment method at checkout will be charged at the time of purchase, and all e-Gift cards are final sale and non-refundable. e-Gift cards cannot be used to purchase other e-Gift cards. e-Gift cards can be used as a payment method at checkout by applying the e-Gift card code at checkout. e-Gift cards cannot be retroactively applied to orders once they have been placed.
HOW CAN I REDEEM MY GIFT CARD? Enter your voucher code in the Gift Card field on the payment page during checkout. You may use any, all, or none of your gift card(s) when completing your order.
HOW DO I CHECK MY BALANCE? You cannot check the gift card balance, but we can check the balance and send the information to you. Please contact us at email@example.com if you need to check your balance. We are here to help.
HOW CAN I ACCESS MY GIFT CARD WHICH WERE MISPLACED AND NEVER RECEIVED? You can click “Resend gift cards” from your order confirmation email. Please note that this link will only work if the order has been fulfilled. If you never received it, please contact us immediately at firstname.lastname@example.org
CAN I RETURN A GIFT I RECEIVED FROM AN INTERNATIONAL ORDER? At this time, Designberries does not process exchanges on international gift orders. Any credit for items returned from a gift order will be issued to the original purchaser.
CAN MORE THAN ONE GIFT CARD BE USED TOWARDS A PURCHASE? Yes. You can redeem another gift card during checkout.
CAN GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE? Yes, gift cards are a form of payment.
CAN I GET A REFUND TO A GIFT CARD? Yes. If you used a gift card to pay for the purchase, we can apply the refund to the gift card.
WHAT SIZE SHOULD I BUY? If you’re not quite sure which size is right for you, refer to our size guides. They are located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, so we can suggest the best size for you.
WHAT IF I NEED AN EXCHANGE FOR A DIFFERENT SIZE OR COLOR? In order to serve you most efficiently, we are unable to offer exchanges. Instead, you'll get the right size or color fastest if you simply place a new order at our online store. Once we receive your return, we will issue your refund to the original method of payment. You will receive a confirmation email once your refund has been processed. Please note that merchandise must be returned within 14 days of when your order was received. Please see our return policy.
WHY DID I RECEIVE ONLY ONE ITEM WHILE I ORDERED TWO? Please note that if you order different products, it might be possible you will receive multiple packages.
HOW DO I TRACK MY PACKAGE? Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled and ships, you will receive an email notification with your tracking information. If you don’t receive this in a reasonable time frame, please contact us.
CAN I CANCEL MY ORDER? We completely get it; we change our minds, too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
WHAT IF I NEED TO CHANGE MY ORDER? Once an order is placed, we cannot make any changes to the items in your order. If you see an error in your shipping address, please email us at email@example.com as quickly as possible. We will do our best to accommodate an edit to the shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed. If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery. We encourage you to get in touch with them.
WHEN CAN I EXPECT MY ORDER TO ARRIVE? You will receive an email when your order ships. After your order ships, it will arrive at the shipping address within 3 to 7 business days for the US orders. Please note that in some rare occurrences, the delivery timeframe could be extended. If you need your order for a special occasion, we suggest allowing at least two weeks in case there are any delays.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Orders are processed and will leave our warehouse within 2-5 business days, excluding holidays & weekends. You will receive an email when your order ships. However, fulfillment and shipping times may vary, but we work our hardest to get you your order as quickly as possible.
DO YOU DELIVER ORDERS TO A PO BOX? We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
MY ORDER DID NOT ARRIVE WHEN I THOUGHT IT WOULD: Please check with your local carrier first to understand whether or not they're experiencing delays as well, please allow at least 10 full business days (for the US orders) before contacting customer support for a missing delivery as the package could arrive within that time frame. Should it be more than 10 business days since your anticipated arrival date, please contact us at firstname.lastname@example.org.
Please note that due to COVID-19, we are experiencing longer processing and shipping times than usual. While we totally empathize (believe us—we love our tees too), arrival times are not guaranteed, and shipping costs are non-refundable.
WHY WAS MY ORDER DELAYED OR CANCELED? Every order is unique, so reasons for cancellation or delay may vary. Reasons include, but are not limited to: (1) The address and phone number provided does not match what your bank has on file (2) Your order is shipping to an alternate address
WHAT IF I THINK I RECEIVED SOMETHING THAT IS DAMAGED OR INCORRECT? If the item is defective, damaged or if you receive the wrong item, please contact us immediately at email@example.com, please state the nature of the problem and enclose a photo of the faulty item. Claims for refunds and returns have to be made within 14 days after you received your order and subject to the return policy, otherwise such claim is permanently barred. We highly suggest that you keep your email with purchase confirmation.
WHAT HAPPENS IF THE PACKAGE WAS MARKED AS DELIVERED BY THE CARRIES, BUT I HAVE NOT RECEIVED IT? We recommend taking a peek at your order confirmation to ensure that the shipping address looks correct and checking in with neighbors to make sure they didn’t accidentally snag your package, if possible. If your package doesn’t arrive after 3 business days, please contact the carrier to file a claim. Please note that Designberries is not responsible for lost or stolen packages at this time.
WHAT IS YOUR POLICY FOR UNCOLLECTED PACKAGES? If the third-party carrier will fail to ship and/or the shipment will be delayed because of your unavailability at the time of shipment and/or inaccuracies in the details provided by you to Designberries or the third-party carrier, Designberries may charge you with additional shipment and service costs. Shipping costs for uncollected packages will not be paid by Designberries. We will charge you for the cost of return shipping and administrative costs.
WHAT IF I STILL HAVE QUESTIONS? If you still have questions for us, please feel free to reach out. We're happy to hear from you. Please email us at firstname.lastname@example.org. We will be sure to get back to you within 48 hours. Our Care team is available Monday-Friday 9:00 am - 5:00 pm EST. excludes holidays. Please note that inquiries sent on Fridays will receive a reply the following Monday.
WHAT IF I WANT TO SPEAK TO SOMEONE? We want to speak to you too! Please contact us with any questions, concerns, or feedback at email@example.com. We will be sure to get back to you within 48 hours. Our Care team is available Monday-Friday 9:00 am - 5:00 pm EST excludes holidays. Please note that inquiries sent on Fridays will receive a reply the following Monday.
FABRIC CARE + TIPS: To keep your pieces looking like new, read up so you know to treat them. Machine Wash Cold: Machine wash your Airy Cotton pieces in cold water with similar fabrics and colors. Wash With Delicates: Select the delicate cycle on your washing machine and make sure the water temperature is cold and the spin is low. Lay Flat To Dry: Lay your pieces flat to dry in their natural shape. Keep The Shape: To help retain the shape and integrity of the fabric, wash your pieces inside out and store them folded rather than hung and try to avoid surfaces that can pull at the fabric.