Shipping policy

SHIPPING

What is your shipping policy? We currently ship within the United States. Shipping rates are applied at checkout and may vary depending on the items in your order. Shipping rates may change from time to time.

How long does fulfillment take? All designberries products are made to order. Each item is prepared specifically for your order before it ships. Most orders are fulfilled within 2 to 5 business days, but during peak seasons, holidays, or times of high demand, fulfillment may take up to 7 business days.

When will I get my order? Once your order has been fulfilled, you’ll receive an email notification with tracking details. Standard U.S. delivery typically takes 3–6 business days after fulfillment. Shipping times may be longer during peak seasons, holidays, or due to carrier delays. Delivery times are estimates and not guaranteed.

What if my order arrives damaged, defective, misprinted, or incorrect? If your order arrives damaged, defective, misprinted, or incorrect, please contact us at happiness@designberries.com within 7 days of delivery with your order number and clear photos of the issue. We’ll review your case and determine the appropriate resolution, which may include a replacement or refund.

What if my package is lost or marked “delivered” but I didn’t receive it? Please check your tracking information and confirm the shipping address in your order confirmation. If your package is marked as delivered, please also check with neighbors and the carrier. If you still cannot locate your package, contact us and we’ll do our best to assist.

What if I enter the wrong shipping address? designberries is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please review your shipping information carefully before completing your order.

RETURNS & REFUNDS

What is your return policy? Because each designberries item is made to order, purchases are final sale and we do not accept returns or exchanges for change of mind or incorrect size selection. Please review the product details and size guide before placing your order.

Do I need to return a damaged, defective, misprinted, or incorrect item? Please do not return an item unless instructed by designberries. We’ll review the issue first and provide next steps if necessary.

How soon will I get my refund? If a refund is approved, it will be issued to your original payment method. After your refund is issued, please allow 5–7 business days for your bank or payment provider to post the funds.

What should I do if my refund is late or missing? If an approved refund does not appear after the expected processing time, please contact your bank or payment provider first. If you still need assistance, email us at happiness@designberries.com and we’ll help.